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When it comes to service drive profitability, Charlie Polston is one of the most respected fixed ops trainers in North America. In his workshops, Charlie draws upon over a quarter of a century of hands-on service drive experience and proven results.

As a columnist for Dealer Magazine and Auto Inc. magazine, he constantly challenges dealership professionals with innovative service success strategies. His expertise has resulted in being invited to lead workshops at several NADA conventions.Charlie is also an international monthly webinar presenter.

The title for Charlie’s talk is “Success Occurs when Preparation and passion meet opportunity.”